Privacy Policy

Effective Date: 2025 April

At Agora HCM ("Agora," "we," "us," or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with us in other ways.

Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

Information We Collect

We may collect the following types of information:

a. Personal Information

Name, email address, phone number, job title, company name
Login credentials, user account information
Billing and payment details (handled securely via third-party providers)

b. Usage Data

IP address, browser type, pages visited, time spent, and other technical data
Device and connectivity information
Usage behavior within the Agora platform

c. Employee Data (for HCM clients)
When our customers use Agora HCM to manage employee data, we act as a data processor, and our clients are the data controllers. This includes personal information of employees such as contact information, employment history, payroll data, and HR documentation.

How We Use Your Information

We use collected data to:

Provide, operate, and maintain the Agora HCM platform

Improve system performance and user experience

Respond to customer support requests

Communicate updates, announcements, and marketing offers (you can opt out at any time)

Ensure compliance with legal and regulatory obligations

Sharing and Disclosure

We do not sell your personal data. We may share information with:

Trusted third-party service providers (e.g., cloud hosting, analytics, payment processors)
Legal authorities if required by law or to protect rights, safety, or enforce agreements
Affiliates and resellers for sales, implementation, or support purposes (under contract)

Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and secure data storage. However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, tax, or regulatory requirements.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings.

International Data Transfers

If you are accessing our platform from outside the country where our servers are located, your information may be transferred across international borders. We ensure appropriate safeguards are in place for such transfers.